The main objective of Progeca is the satisfaction of its Customers. For this reason, even to meet the growing demand from the market, more and more oriented towards established quality standards, has decided to implement an Integrated Management System in compliance with UNI EN ISO 9001: 2015, UNI EN ISO 14001: 2015, UNI EN ISO 45001:2018.

The Directorate of Progeca srl its committed to a policy that places the customer, both internal and external, at the center of the attention. In particular, the internal customer satisfaction is pursued through verification moments, meetings, satisfaction of needs, implementation of suggestions, compliance with the expectations of stakeholders, compliance with the obligations relating to safety and the environment.

The external customer satisfaction is pursued by offering and adapting all processes to its particular needs, implicit and explicit, and detected by monitoring both the cultural progress and the achievement of the objectives agreed in the contract stage. The customer takes a central role in the success of Progeca, therefore becomes important to know him, making products and services that meet their needs and create high customer satisfaction.

The headline goal of Progeca its to provide, implement, and maintain the integrated management system in order to:

Demonstrate its ability to consistently provide design services, construction management and engineering services in civil and industrial sectors able to fulfill customer and regulatory requirements;

Aim to customer satisfaction through an effective management system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements;

Systematically improve the integrated management system;

Ensure compliance with company policy established;

Demonstrate compliance with the requirements of ISO 9001, ISO 14001 and ISO 45001 through the certification of its SGI by an accredited third recognized Entity;

Contribute to environmental protection and pollution prevention in a manner consistent with the needs of social and economic context in which the Company operates;

Eliminate and / or decrease the risk of staff working on behalf of Progeca srl and all interested parties who may be exposed to hazards at work associated with the activities carried out by the Company;

Improve the quality of life in line with the concept of sustainable development in full respect of the community;

Activate a system of communication and dialogue with all Company’s stakeholders that allows easy access to information on engineering services, the correctness and quality of its offer, to detect the degree of satisfaction and expectations of users and make known the commitments that the Company assumes;

Make a constant action that seeks the involvement, motivation and development of all staff professionalism to achieve the objectives set, through continuous training initiatives, information and awareness;

Follow national and supranational rules on worker protection and the environment;

Select suppliers to ensure conformity of the product in terms of quality, safety and the environment;

Ensure the protection of the rights, health and safety of workers.

The achievement of the objectives will be monitored through a continuous survey of customer satisfaction, analysis of complaints-output not-conforming near misses, the analysis of the risks and opportunities for the Company, the feedback of the stakeholders and through training and information for staff at all levels.

With the pursuit of these objectives Progeca want to establish itself like a Company intensely focused on the Customers, increase the efficiency on the market and make Customer Satisfaction the differentiating factor in a highly competitive market